About the position

The Customer Happiness Team is one of our company’s main focal points, bridging the gap between users and Dev/Product teams. Our agents work on various tasks such as examining and solving issues, instructing users on how to best utilize the platform, analyzing reports, staying in constant touch with the Any.do community and constantly implementing new ways of achieving higher efficiency and better client satisfaction.

Being part of the team means working in a highly dynamic technical environment, investigating issues via multiple devices and working with various platforms. It requires patience and thinking outside the box in order to deliver the best and most precise solutions to each of our users. The team is also involved in various ongoing projects which requires great multitasking abilities.

Who we're looking for

A highly motivated individual who thrives in a fast-paced environment and enjoys working as part of a strong professional team. A quick learner who is able to tackle complex issues with strong technical orientation/ background.

Responsibilities:

  • Offering positive, empathetic and professional support to customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our product inside and out.
  • Communicating and coordinating with Dev, QA and Product teams.
  • Identifying and taking a record of product bugs.
  • Providing feedback on product updates.
  • Managing multiple projects a day, depending on the company's needs.
  • Editing, writing and producing external support content

Requirements:

  • Native English or equivalent.
  • Experience working with customer support - preferrable.
  • Strong technical orientation
  • Service focused
  • Quick learner
  • Multitasker

About the company

With over 20M users worldwide, Any.do is a leading productivity platform aiming to provide a superhuman assistant to every person on earth. Any.do’s apps won numerous awards and are ranked highly on the App Store and Google Play.

We are a fast-paced, highly professional team. We work hard when we’re in the office but make sure to have fun while we do it. We understand how important it is to enjoy your workplace and make sure that it is a place where you can look forward to coming to every day. Between having lunch by the Tel Aviv Port at noon, company getaways and our regular office brunches, it’s pretty hard not to love it here!